Availability:
Product availability is always indicated on the page of the product itself: we try to keep in stock as many products as possible to allow you to receive your order as quickly as possible.
If a product is "not available", you can use the "Notify me when this product is in stock": as soon we have it ready for delivery, we will notify you via email. So you can order and be sure to receive it soon.
Shipping fare:
Shipping fare depends on your preferred shipping choice. We use a combination of UPS and USPS depending on size, weight, and value. If you have specific requests please make note in the notes section before placing order.
Shipping time:
If you place your order before 11am and you order an "in stock" product, we will ship it want within the same day. Otherwise, later orders will be shiped the following working day.
The time required for shipping also depends on the type of payment you will choose. For example, orders payed cash, with Paypal or credit card, will be dispatch immediately. If you prefere to pay by bank transfer, first you need to place your order, then you have to make the payment to our bank account (which will be noticed to you at time of your order), sending us a copy of the payment confirmation. After receipt we shall notify you with confirmation and provide for the shipment.
Delivery time:
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to check the real-time status of your delivery directly on the courier’s website. Please note that delivery times may vary depending on the carrier and your location, so we recommend referring to the courier’s tracking information for the most accurate updates.
Delivery of your purchases:
At any time you can check the status of your orders on our website, in My account. Some small tips when you receive your order:
- Check that the number of packages delivered corresponds to the shipping document
- Check that the box appears intact and not altered, including the closing strip
- Check that there is no damage inside the package
In case of tampering and / or breakage, you should immediately challenge the shipment and / or delivery by adding words "subject to control GOODS FOR ....." (indicate motivation) on the delivery document received from the courier. Then please contact us immediately via email at [email protected] (and sending us a photograph of the package). The notification must be received no later than 7 (seven) days from the receipt of goods.